Tender: Request for Proposal (RFP) Medical treatment for Migrants Referrals

Company name: International Rescue Committee

City: Musrata

Category name: Other /

Issued: 2019-11-19

Tender type: Free

Close Date: 2019-12-03

Cost: 0.00

Ref No.

International Rescue Committee
Request for Proposal (RFP)
Medical treatment for Migrants Referrals Orders 

Planned Timetable

Issue Intent to Express Interest

30 Oct.2019  to 15 Nov 2019

Closing of public advertisement

3 Dec .2019 at 17:00

Questions from Provider due date

1 Nov 2019 from 10:00 to 15:00 daily only on working days from Sunday to Thursday.

Deadline for reply to Bidders’ Questions

1 Dec-2019 at 17:00

Deadline for submission of Bid Documentation

3 Dec .2019 at 15:00

Evaluation of Proposals

8 Dec – 12 Dec-2019

Site Visit by committee

Between 10 Dec and 16 Dec 2019

HQ review and approvals

16 Dec – 20 Dec 2019.

Communication to suppliers about the outcome results and finalisation of contract

22 Dec 2019

Contract start date

1 Jan. 2020



          Bidder shall submit sealed bids addressed to the Tender committee at [email protected], the latest date of Friday 15 Nov 2019, at 15:00, Email Subject [Medical treatment for IDPs/Migrants Referrals Orders - Misrata/Libya]

NOTE: Bids submitted after the deadline will not be accepted. 

Offers submitted to IRC offices will not be considered.                                                                                       

2.1 Scope of Service and Deliverables


The IRC implements a health program to support the most vulnerable group of Libyan families, displaced persons, refugees and Migrants on Libyan territory, under which beneficiaries are entitled to medical services under the terms and conditions of health projects in accordance with the terms and conditions of coverage. Medical services may include: consultations, laboratories, medications, specialized clinics, minor/major surgeries and radiology centers. These constitute the total available services that may be provided to the beneficiary according to conditions and coverage.


The services provided should be provided based on a referral form (Attached). Each beneficiary must present the form to facilitate access to the required medical services. The form must include personal user data including their name, age, diagnosis, and services covered, signed and stamped by the IRC, which will be valid for 3 days from the date of issue.


The Provider is responsible and agrees to the following:

·         The Provider undertakings responsibility for the medical services under the contract in accordance with all the terms and conditions issued under the responsibility of doctors, nursing and all staff and according to the laws and regulation of the Ministry of Health and by the approved and universally recognized standards.

·         Provide email address/phone number of the main contact for communication purposes 24/7.

·         Refrain from taking a financial guarantee, cash deposit, receipt of an additional amount or taking direct or indirect payments in relation to the referred Medical Services.

·         Before providing any medical services, the Provider must ensure that there is a referral form for the beneficiary.

·         Before providing any supplementary medical service that is not mentioned in the referral form the Provider must receive a written approval from the IRC health manager.

·         Maintain a special medical and accounting file for each beneficiary that includes information on medical operations, treatments, examinations, prescriptions and the medical history of the patient, and the exit report. Detailed medical reports on any service provided to the beneficiary will be provided to the IRC during the contractual period.


The IRC shall not be responsible for any administrative or moral irregularities resulting from the Providers medical/ non-medical teams and shall not be entitled to be held accountable under Libyan law. In no case shall the IRC incur any liability for medical errors that may result from the conduct of medical operations or interventions (prescription, health test, medication, medical procedure) and the Provider does not have the right to claim any fees or an allowance for errors made by the doctors accredited by the Provider.


2.2   Provider agrees to use Provider’s best efforts to (i) fulfill the duties and responsibilities set forth in this Agreement; (ii) timely perform the Scope of Work; and (iii) promptly inform IRC of any possible revision, change, modification and/or deviation from the Scope of Work or any cause which may render Provider unable to perform the Scope of Work. For purposes of clarification, any aforementioned revision, change, modification and/or deviation from the Scope of Work shall be subject to prior written approval by IRC.

2.3   Provider will determine the method, details and means of performing the Scope of Work, in accordance with the terms and conditions set forth herein.


2.4   Provider may, at Provider’s expense, use any employees or sub-providers as Provider deems necessary to perform the Scope of Work.  IRC shall not control, direct, or supervise Provider or Provider’s employees or sub-providers, if any, in the performance of the Scope of Work. However, Provider agrees that Provider and Provider’s employees and sub-providers, if any, shall abide by and follow all established written policies of IRC related to work conduct, including, but not limited to, the IRC Way, the IRC’s code of conduct, and any security policies and procedures.


2.5   Upon request by IRC, Provider agrees to (i) submit a final report to IRC with respect to the Scope of Work; and (ii) provide periodic written reports to IRC with respect to the Scope of Work.


1.       Cost of Bidding

As full payment for the services rendered pursuant to this Agreement, IRC shall pay the Provider the total amount within thirty (30) calendar days of the IRC’s receipt and approval of Provider’s invoice(s) and successful completion of the Provider’s Deliverables. Provider agrees and acknowledges that IRC reserves the right to withhold final payment until all Deliverables under the Scope of Work of this Agreement are received and approved by IRC. Provider’s invoices should be sent to IRC Office at Address: Wesayat Ebderi, Behind Saint James Hospital, Tripoli, Libya. Accordingly:

3.1   All prices should match the agreed price list (Attached). If the service not included the price list, the price for such services will be negotiated at the referral process and should be written on the referral form.

3.2   Originals of invoices must be arranged and detailed for each patient separately.

3.3   Copies of the Medical and the financial file, additional to copy of the referral form should attached to each claim.

3.4   Payment of the total amount in Libyan Dinars (LYD) to cover all the specified and approved services in the referral form only.

3.5   The Provider shall submit to the IRC invoices monthly or when the total invoice amount is equal to or more than 10,000 Libyan Dinars, whichever occurs first.

3.6   The IRC is not responsible for any services provided by the provider if it is not approved by a written letter or an official e-mail from the IRC health manager and will not be paid for any action found to be unrelated to the referred services.

3.7   In case of disagreement the Provider is obliged to provide services to the beneficiaries within the scope of the service list (annexed).

3.8   By participating to this bid, the supplies agrees to allow the IRC of the donor to access to premises and documents, including procurement documents, decisions and supporting evidence.

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